Company address: 513 Philippine stock change, Tektite, Ortigas.

Student Terms and Conditions

HOLA AMIGOS CURSO EN ESPAÑOL (HACEE) shall provide language tutorial services to students herein represented by the Client a length of duration depending on the chosen course/language. The tutorial shall cover the following subject: Foreign Languages (depending on the chosen course/language) and shall be rendered depending on the schedule chosen by the student in the enrollment form.

As a student at HACEE you will be subject to a number of policies and regulations that govern your course and student life while at the school. In completing the online enrolment process, you agree to abide by their provisions. This document serves as your student contract with the school.

I. APPLICATION AND ADMISSION

a. Following HACEE’s acceptance of this Enrolment Agreement, the student is legally obligated to pay the Enrolment fees and all Additional Charges, regardless of subsequent absence, withdrawal, or dismissal from the course.

b. HACEE reserves the right to reject or withdraw acceptance of any enrollment. All admission decisions are final. Payment of any amount to HACEE on behalf of a student does not obligate HACEE to accept an application for enrolment.

II. FINANCIAL INFORMATION

a. Enrollment fees must be paid in advance. As a rule, student slots shall only be reserved upon FULL or PARTIAL payment for Onsite and Online Classes. Note that access to the online platform or online class must be regulated based on the guidelines set forth below:

i. FULL PAYMENT: Complete access until the last day of class.
ii. INSTALLMENT: Must comply with the schedule of payment for non-expiry of access to the online class.

DOWNPAYMENT: 50% OF THE TOTAL FEE
FIRST PAYMENT: First Day of Class (25% of the remaining balance)
FINAL PAYMENT: 15th Day of Class (total balance)

b. PAYMENT OF STUDENT IS NOT TRANSFERABLE unless otherwise approved by HOLA AMIGOS CURSO EN ESPAÑOL Management under certain circumstances and special cases.

III. STRICTLY NO REFUND POLICY

a. NO SHOW, NO CALL BY THE STUDENT on the whole course considered forfeited.

b. PAYMENT OF STUDENT IS NOT TRANSFERABLE unless otherwise approved by HOLA AMIGOS CURSO EN ESPAÑOL Management under certain circumstances and special cases.

c. INVALID MEDICAL REASON. No refund shall be granted for any invalid medical reason. Students need to provide medical documents of himself/herself (under his /her name, not from relatives) from the attending physician at least 7 days before the class starts and must be verified by HOLA AMIGOS CURSO EN ESPAÑOL with their attending Physician. In any case, that the MEDICAL DOCUMENT is proven valid and is approved, student must be granted extension of their start date of the class, otherwise, if the student failed to come on her designated schedule, fees paid will be forfeited.

d. INVALID EMERGENCY CASES. HOLA AMIGOS CURSO EN ESPAÑOL Management has the right to approve and reject any emergency cases presented by the student for the purpose of extending their start date.

Below are sample INVALID emergency cases and automatically be REJECTED.

i. Sickness of family members. Needs to attend to a sick family member preventing students to attend to Spanish classes.

ii. Conflict of Work Schedule. Students seeking a refund because of the conflict of schedule. Students can request a move/change of schedule to a later start date.

iii. Needs to attend to Family Matters. Absence of a Nanny and or caregiver in the family preventing students to attend to Spanish classes. Students can request a move/change of schedule to a later start date.

e. All refund requests must be sent to admin@holaamigosph.com and should be made at least 1 week before the start of classes. Refunds will be credited to the student’s account within 25-30 business days.

IV. ATTENDANCE & CERTIFICATION

a. Classes will be conducted at the chosen branch either ONSITE or ONLINE.

b. IF A STUDENT IS ABSENT FROM A CLASS SESSION no makeup class will be given.

c. IF A STUDENT COMES LATE FOR THE TUTORIAL, the original schedule for the class session shall be followed (e.g. if the schedule is from 2:00pm to 6:00 pm & the student is late for 15 minutes, the original schedule which is 2:00pm – 6:00 pm shall be logged).

d. No certificate of completion shall be granted during the last day of class to students with more than 5 absences unless otherwise absences are approved and valid.

V. SELECTION OF TUTOR

a. HACEE shall select the tutor/s that will render the tutorial services to the student/class. Should the student desire to have another tutor for a valid reason, HACEE must be informed immediately and must be approved. In the event that the tutor will not be able to complete the required tutorial services for any reason whatsoever, HACEE shall look for an appropriate replacement within a reasonable period.

b. SEEKING OR ACCEPTING ANY TUTORIAL SERVICE DIRECTLY from any HACEE’s tutors is deemed offensive and is not allowed even after the terms of the contract have expired.

VI. HEALTH, SAFETY, AND WELL-BEING

a. You must comply with health and safety requirements and/or restrictions set by HACEE from time to time and notified to you in order to minimize risk to your health and safety (including requirements and/or restrictions imposed in response to pandemic epidemics such as COVID-19).

b. HACEE believes that a positive and constructive working relationship between the school and the student is essential to the achievement of the school’s mission. Thus, HACEE reserves the right to terminate registration if, in its sole discretion, the student’s actions make such positive and constructive relationships impossible or significantly impair the achievement of the school’s educational objectives.

c. HACEE reserves the right to suspend or terminate student enrollment at any time. Students may be suspended or dismissed if they fail to comply with the school rules and regulations, or if they engage in violent, threatening, or offensive behavior or language (whether expressed orally, in writing, or electronically) toward other students or HACEE staff.

d. HACEE AIMS TO PLEASE ITS STUDENTS. Complaints, questions, or suggestions are most welcome and must be directed to the manager as soon as possible.

VII. DELIVERY, CHANGES AND DISCLAIMER

a. The student shall seek approval for his/her request to transfer to a different SCHEDULE from HOLA AMIGOS CURSO EN ESPAÑOL Management and should be given at least ONE week notice before the class starts and provided that availability of schedule is still available upon request and must be approved by HOLA AMIGOS CURSO EN ESPAÑOL. Only a maximum of TWO (2) change of schedule will be allowed to students extending their start date of the class, otherwise, if the student failed to come on her designated schedule, fees paid will be forfeited.

b. A class in which the minimum number of students has not been met, HACEE reserves the right to adjust the class schedule. Furthermore, due to the tentative nature of the schedules, students are informed that their schedules could change if modifications must be made.

c. ALL CONCERNS MUST BE DIRECTED TO THE OFFICE. Changes in schedule, frequency, and length of the tutorial services must be arranged through HACEE’s branches/offices.

d. For the student’s protection, HACEE does not allow its Professor to divulge, during or after this contract, any information concerning any of HACEE’s Clients. HACEE asks the same from its Students. Likewise, we request Students not to discuss any and all terms of this contract, with anyone especially our Professors/Tutors.

e. HACEE shall not be liable for any failure or delay in the performance of all or part of our obligations resulting from or any act, event, omission or accident that is beyond our reasonable control including, but not limited to strikes, lock-outs or other labor disputes, acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, failure in the public supply of electricity, heating, lighting, air conditioning or telecommunications equipment.

f. This contract is legally binding and final. The client acknowledge that they enter into it with their own free will and it is not reversible. This contract shall be governed by the laws of the Philippines.

This contract is legally binding and final. The client acknowledge that they enter into it with their own free will and it is not reversible. This contract shall be governed by the laws of the Philippines.